Deposit and Withdrawal
  1. Bank branch and counter services
    Under severe weather conditions, bank branch and counter services will be closed and not available.
    You should set up online banking services for money transfer in Severe Weather Trading Day.
     
  2. Deposit
    In Severe Weather Trading Day, you should make deposit by online bank transfer or FPS and email us the relevant records as soon as practicable.
    For deposit details, please refer to our website. Deposit and Withdrawal
     
  3. The clearing and settlement of cheques
    Aligning with market developments, cheques will be cleared and settled under severe weather condition which means that the cheques deposited into the bank on the last business day before severe weather will be cleared and the relevant fund can be used on Severe Weather Trading day.

    Cheques clearing detail is at below*:

     

    Last Business Day

    Severe Weather Trading Day

    Next Business Day

    Situation 1

    Deposit cheque

    Relevant fund can be used

    -

    Situation 2

    -

    Bank Branch will not be opened in full SWT Day. No cheques will be collected.

    -

    Situation 3

    -

    For non-full SWT Day, cheque can be deposited before hoisting or after lowering of Severe Weather condition.

    Relevant fund can be used


     
  4. Withdrawal
    Except for Local Express Transfer, all withdrawal instruction received on SWT Day will be handled on the next business day.
    Please refer to our fee table on our website for the relevant fees. Fees and Charges

System Maintenance Notification

Please note that due to system maintenance, our online service will be temporarily suspended from 20 Jun 2025 (Fri) 4:30pm to 22 Jun 2025 (Sun) 12:00pm.
If you have any question, please contact your Account Manager or our customer service hotline (852) 2763 3939.
We apologize for any inconvenience caused.

系統維護通知

本公司將於本週末進行系統維護,網上交易平台將於2025年6月20日(星期五)下午4:30 至2025年6月22日(星期日)中午12:00暫停服務。
如有任何查詢,請致電你的客戶經理或客戶服務熱線 (852) 2763 3939。
不便之處,敬請見諒。